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Privacy Policy — How We Handle Your Information

This policy explains what data qrpay88 collects when you open an account, how we protect it, and the choices you have.

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qrpay88 Privacy Policy — How We Handle Your Information
POLICY QUESTIONS

How to Reach Us About Privacy Matters

If you want to review, update, or delete your personal data, or if you have concerns about how we use your information, contact our privacy team directly. We respond to all privacy inquiries within three business days and provide clear next steps. Support channels are open around the clock for urgent account-security questions.

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Live Chat

Open the chat widget in your account dashboard and select Privacy Inquiry from the topic menu. Our team will walk you through your options, whether you need to update contact details, request a data export, or close your account. Average response time is under two minutes during peak hours.

Email Support

Send your privacy request to [email protected] with your registered email address and account number. Include a clear description of what you need, whether it's data access, correction, or deletion. We'll confirm receipt within one business day and resolve most requests within five business days.

Account Portal

Log in to your qrpay88 account and navigate to Settings, then Privacy Controls. From there you can download a copy of your personal data, adjust marketing preferences, or initiate account closure. All actions require two-factor authentication to protect your account from unauthorised changes.

HOW WE PROTECT YOU

Data Handling, Security, and Your Control

We built our privacy framework around clear principles: collect only what we need, encrypt it in transit and at rest, let you see and manage your data, and delete it when you…

What We Collect

When you register we ask for your full name, email address, phone number, and date of birth to verify your identity and comply with local regulations. Payment details for Touch 'n Go, GrabPay, Boost or FPX are stored in tokenised form so we never hold your actual bank credentials. We also log your IP address and device information to detect unusual activity and protect your account from unauthorised access.

How We Use It

Your data lets us process deposits and withdrawals, notify you about account activity, and respond to support requests. We analyse transaction patterns to flag potential fraud and keep your balance secure. Marketing communications are opt-in only, and you can unsubscribe anytime from your account settings or by clicking the link in any promotional email we send.

Encryption and Storage

All data transmitted between your device and our servers uses TLS encryption so no one can intercept your login credentials or payment details. On our side, personal information sits in encrypted databases with role-based access controls, meaning only authorised staff can view it and every access is logged. Backups are encrypted and stored in geographically separate locations to prevent data loss.

Cookies and Tracking

We use session cookies to keep you logged in and remember your language preference, plus analytics cookies to see which games and features visitors use most. You can disable non-essential cookies in your browser settings without affecting core account functions. We do not use third-party advertising cookies or sell your browsing data to external networks.

Retention and Deletion

We keep your account data for as long as your account is active, plus any additional period required by local record-keeping laws. When you close your account we delete your personal details within ninety days, though we retain anonymised transaction logs for audit and compliance purposes. You can request early deletion by contacting privacy support, subject to legal obligations.

Your Rights

You have the right to access, correct, or delete your personal data at any time. Log in to your account portal to download a full copy of the information we hold, update outdated details, or submit a deletion request. If you believe we've mishandled your data, reach out to our privacy team and we'll investigate within five business days.

Common Questions About Your Data and Rights

These answers cover the privacy topics we hear about most. If your question isn't here, contact our privacy team using the channels listed above and we'll respond within three business days with a detailed answer.

We collect your full name, email address, phone number, and date of birth during registration to verify your identity and meet local regulatory requirements. When you add a payment method, we store tokenised references to your Touch 'n Go, GrabPay, Boost or FPX accounts so you can deposit and withdraw without re-entering credentials each time.

All payment data is encrypted in transit using TLS and stored in tokenised form on our servers, meaning we never hold your actual bank account numbers or card details. When you deposit via Touch 'n Go, GrabPay, Boost or FPX, the transaction is processed through secure payment gateways that are certified to local security standards.

Yes. Log in to your account, go to Settings, then Privacy Controls, and click Download My Data. You'll receive a JSON file within a few minutes containing your profile information, transaction history, login records, and any support tickets you've opened. This lets you review everything we store about your account.

Visit your account settings and edit the relevant fields directly. Changes to your email address or phone number require two-factor authentication to prevent unauthorised updates. If you need to change your registered name or date of birth, contact support with a copy of your ID so we can verify the correction before updating our records.

We do not sell or share your personal information for marketing purposes. We only share data with payment processors to handle deposits and withdrawals, and with service providers who help us run the platform, all under strict confidentiality agreements. If local law requires us to disclose information to regulatory or law enforcement authorities, we'll comply and notify you unless prohibited.

When you close your account we delete your personal details within ninety days, though we retain anonymised transaction logs for audit and compliance purposes as required by local law. If you want immediate deletion, submit a request through the privacy portal and we'll expedite it, subject to any legal retention obligations we must follow.

Contact our support team immediately via live chat or email so we can lock your account and investigate. Change your password from a secure device, enable two-factor authentication if you haven't already, and review your recent login history in your account settings. We'll help you regain control and take steps to prevent further unauthorised access.

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