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Legal Terms, Privacy and Your Rights

We built qrpay88 to serve Malaysia, and every policy decision reflects that commitment.

Malaysia data-protection principlesAccount-holder rights explainedPrivacy and security postureContact paths for policy questionsTransparent data-handling practices
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qrpay88 Legal Terms, Privacy and Your Rights
POLICY CONTACT

Reach Our Compliance Team Anytime

Policy questions, data requests, and account-closure enquiries all flow through the same support channels. Our compliance desk operates during Malaysian business hours, and email responses typically arrive within one working day. Live chat handles urgent session or login concerns immediately, while the email path suits formal data-access requests that need a paper trail.

Team online

Live Chat Policy Desk

Open the lobby footer chat widget and choose the compliance topic. Our team confirms your identity through your registered email, then walks you through data-access or deletion workflows. Available weekdays 09:00–18:00 MYT, with queue-based responses outside those hours so nothing waits until Monday.

Email Compliance Requests

Send formal data-access, correction, or deletion requests to the policy address listed in your account footer. Include your registered email and account username; we verify identity before releasing any records. Expect a detailed response within one business day, and a completed data package within five business days for complex requests.

Telephone Policy Line

Call the number shown in your account settings to speak directly with a compliance officer. We ask for your registered phone number and a recent deposit reference to confirm identity, then handle your policy question or data request on the call. Lines open weekdays 10:00–17:00 MYT; outside those hours voicemail forwards to the email queue.

DATA & SECURITY

What We Collect, Store and Protect

Every data point we collect serves a specific purpose: verifying your identity, processing your deposits and withdrawals, preventing fraud, and keeping session logs for dispute resolution.

Registration and Identity Verification

We collect your full name, date of birth, email, phone number and a government ID reference during signup. These fields let us confirm you meet age and jurisdiction requirements before granting lobby access. Identity documents stay encrypted in our compliance vault and never leave Malaysian servers; third-party ID-verification services see only a hash, never your raw document.

Payment and Transaction Records

Deposits via Touch 'n Go, GrabPay, Boost and FPX generate transaction IDs, timestamps, amounts and currency codes. Withdrawal requests add your bank account or e-wallet details, which we encrypt and store only until the payout completes. Payment processors see the minimum data needed to move funds; we never give them your game history or session behaviour.

Session Logs and Device Fingerprints

Each login records your IP address, device type, browser version and session duration. These logs help us spot unusual account access — for example, simultaneous logins from Kota Kinabalu and another country. Device fingerprints stay anonymised after ninety days; only the fraud-detection team can link them back to your account, and only when investigating a dispute.

Cookies and Preference Storage

We set first-party cookies to remember your language choice, favourite game filters and lobby layout. No third-party advertising cookies track you across other sites. You control cookie acceptance in your browser settings; refusing them means you'll re-enter preferences each visit, but lobby access stays unaffected.

Data Retention and Deletion

Active accounts keep full transaction and session history for seven years to meet Malaysian financial-record requirements. When you close your account we anonymise personally identifiable fields — name, email, phone, ID reference — after the legally required retention window, leaving only aggregated game and payment statistics that can't be traced back to you.

Your Rights: Access, Correction and Deletion

Malaysian data-protection principles give you the right to request a copy of everything we hold, correct outdated information, and ask us to delete records outside the mandatory retention period. Use any support path above to start the process; we confirm your identity, then deliver the requested data or confirmation of deletion within five business days.

Common Questions About Privacy and Terms

We collect your full name, date of birth, email, phone number and a government ID reference to verify identity and confirm eligibility under Malaysian law. Payment details — bank account or e-wallet information — come in when you make your first deposit. Session data such as IP address and device type help us secure your account against unauthorised access.

Active accounts retain full transaction history and session logs for seven years to meet Malaysian financial-compliance requirements. When you close your account, personally identifiable fields are anonymised after the legally required window, leaving only aggregated statistics that cannot be traced back to you. Dispute-resolution records may stay accessible longer if a formal investigation is underway.

Yes — Malaysian data-protection principles grant you the right to access your records. Contact us via live chat, email or phone, confirm your identity with your registered email and a recent deposit reference, and we'll deliver a complete data package within five business days. The package includes account details, transaction logs, session history and any notes from support interactions.

We share the minimum data needed with payment processors to handle deposits and withdrawals, and with compliance auditors when Malaysian regulators request it. Marketing partners, advertising networks and unrelated third parties never receive your personal records. Payment processors see transaction amounts and your e-wallet or bank details, but not your game history or session behaviour.

Log into your account, open settings, and edit your email, phone or payment details directly — changes take effect immediately. To close your account and request data deletion, contact our compliance desk via any support path. We anonymise personally identifiable fields after the legally required retention period; transaction totals stay aggregated for auditing but can't be linked back to you.

We set first-party cookies to remember your language preference, favourite game filters and lobby layout, making your next visit faster. No third-party advertising or tracking cookies follow you to other sites. You can disable cookies in your browser settings; the lobby still works, but you'll re-enter your preferences each session.

All payment data — bank account numbers, e-wallet credentials, transaction IDs — is encrypted at rest and in transit using industry-standard protocols. Records stay on Malaysian servers and never move offshore. Payment processors receive encrypted tokens for deposit and withdrawal handling; they see amounts and routing details, not your raw account information or game activity.

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